PLEASE NOTE:
Unfortunately it is common to have instruments be put out of adjustment by shipping them across the country. Please email us to let us know about such problems. Most of the time we can offer solutions that do not involve you having o ship the instrument back for repair or replacement.

Damage / Refund / Exchange Policy

Damage:
Carefully inspect your package for visible shipping damage, notify the carrier immediately, keep all original packaging and notify us at 888-368-7770 of any problems within 72 hours of receipt. If you discover damage or the item not functioning properly after opening the package, notify us of any problems within 72 hours of receipt.  All returns should be boxed in the original packing if possible. Include all original parts, accessories and paperwork (e.g. owner's manual, warranty card, etc.). We will send out a replacement (ground delivery) or issue a refund within two working days after receiving the returned merchandise.

Satisfaction Guarantee:
All of our products are backed by our 30 Day Satisfaction Guarantee. Our commitment to you is to ensure that you are completely satisfied with your purchase. You may return items for a full refund or an exchange within 30 days of purchase. You will be responsible for the cost of return shipping. Use the original packaging and boxes to return the merchandise to us. Be sure to cover the original shipping address on the outside carton. For your protection, be sure to retain the tracking number. Please insure the package for the value of the merchandise.

Refund – Within two working days after we receive the returned item, you will receive a refund.
Exchange - Contact us in advance at 888-368-7770 to make arrangement for exchange. YOU are responsible for the cost of shipping. Allow two business days for us to confirm your stated condition of the returned item before refund or exchange.  Return all packages to the address below:

Send to:   Returns
                  Music Factory Direct
                  949 East 12th Street
                  Mishawaka, IN 46545

SALES ORDER #  _________________________________________________

 PRIVACY POLICY: We take your privacy seriously. We will not share your private information with any outside parties. We may share your contact information with our partner sites who also sell the same types of merchandise. Please e-mail us if you do not wish to be included. You will have an opt-out option on any e-mails you may receive, as required by the CANN-SPAM Act.